Email Support
Direct email support for technical issues, account queries, and general questions.
promadapp@gmail.com →WhatsApp Community
Chat with fellow travellers, share feedback, and get quick community tips.
Join WhatsApp Group →Frequently Asked Questions
Quick answers to common questions about Promad
How do I contact Promad customer support?
You can contact our support team directly by emailing promadapp@gmail.com. We typically respond within 24 to 48 hours on business days.
How can I request account or data deletion?
To request deletion of your account and all associated personal data, please email us at promadapp@gmail.com with the subject line 'Account Deletion Request' from the email address associated with your account. We will process your request and permanently remove your data within 30 days in accordance with our Privacy Policy.
How do I report a bug or technical issue?
If you experience a bug, please email promadapp@gmail.com with the subject 'Bug Report'. Please include your device model (e.g. iPhone 15 Pro), iOS or Android version, app version, a description of what happened, and screenshots or screen recordings if available.
How do I submit feedback or feature suggestions?
We love hearing from travellers! You can send your ideas and feedback to promadapp@gmail.com or share them directly with us in our WhatsApp community or on Instagram @getpromad.
Where can I read your Privacy Policy and Terms of Service?
You can review our Privacy Policy at promad.app/privacy and our Terms & Conditions at promad.app/terms.
Still need assistance?
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